1. Introduction and Scope
[Full Company Name] ("we", "us" or "Tribes") respects your privacy. This Privacy Policy explains how we collect, process, use and protect the personal data you provide when using the Tribes app and related services (the "Services").
This policy applies to the Tribes app, our official website (tribes.asia) and all related services. We process your personal data in accordance with the Personal Data Protection Act of the Republic of China (Taiwan). If you are located in the European Economic Area (EEA) or another region with specific data protection rules, we will also provide the corresponding protections required by applicable local law, such as the GDPR.
2. Data We Collect
| Category | Details | Source |
|---|---|---|
| Account data | Email address, date of birth, gender, password (stored encrypted) | Provided by you at sign-up |
| Profile | Nickname, photos, interest tags, MBTI results, bio, country/city | Entered by you |
| Social activity | Chat messages, room posts, matching records, friend lists, map unlock records | Generated as you use the Services |
| Location | Country/city level location (used for matching and the map feature) | Provided by your device once you grant permission |
| Device and usage logs | Device model, operating system, IP address, usage times and feature interactions | Collected automatically |
| Payment data | Subscription plan and transaction records (card details are handled by Apple/Google and never reach us) | App stores |
3. How We Use Your Data
- Core services: account management, interest and personality matching, room communities, chat and translation features.
- AI features: real-time translation, icebreakers, topic suggestions and similar features (see Section 4).
- Safety: human verification, fraud and abuse detection, and handling reports.
- Service improvement: feature usage analysis, bug fixing and new feature development.
- Marketing notifications: push and email notifications (you can turn these off in settings at any time).
- Legal obligations: cooperating with lawful investigations by judicial authorities and meeting statutory duties.
- Cross-platform recommendation: featuring your public posts as suggested content within other services we operate (see Section 6).
4. AI Features and Data Processing
Tribes uses AI technology to provide features such as real-time translation. Please note:
- Your chat content is sent to the AI service providers we engage for real-time processing in order to generate translations or suggestions.
- Processing uses encryption in transit. Under contract, AI providers may process your data only for the purpose of providing the service and [may not / may] use your content to train models.
- AI output is for reference only and does not represent the position of the company; translations and suggestions may contain errors.
5. Sharing and Third Parties
We do not sell your personal data. We share it only in the following situations:
- Service providers: cloud hosting, AI services, push notifications, analytics and similar vendors, all bound by confidentiality and data processing agreements.
- Other users: your public profile (nickname, photos, interest tags, country) is shown to matches and room members; data such as your date of birth and email address is never made public.
- Legal requirements: in response to a court order or a lawful request from a competent authority.
- Corporate changes: in a merger or acquisition, the acquiring party must assume the obligations under this policy.
The other services we operate belong to the same legal entity as the Services, so featuring your public posts there is not a disclosure to a third party. See Section 6 for details.
6. Cross-platform Recommendation
In addition to the Services, we operate other services. To enrich their content and help your posts reach a wider audience, we may feature the posts you have made public on the Services as suggested content within the other services we operate. The details are as follows:
- Scope: only posts you have set to public. Room posts visible to members only, direct messages, chat history and other non-public content are excluded.
- Information shown alongside: to attribute the content, your nickname and profile photo are displayed with it. Your date of birth, email address, precise location and similar data are never shown.
- Nature of the processing: those services are operated by the same legal entity as the Services. This use is therefore not a disclosure to a third party under Article 8 of the Personal Data Protection Act, but a use within the original purpose of collection. This feature does not result in your personal data being disclosed to anyone outside our company.
- Your choice: you can turn this feature off at any time in the app under Settings → Privacy → Cross-platform Recommendation. Once it is off, we stop supplying new posts and remove content already featured in the other services within 7 days.
- Deletion sync: when you delete an individual post or your account, we notify the other services to take the related posts down, and removal is completed within 7 days.
If you are located in the EEA, our lawful basis for this use is legitimate interests (Article 6(1)(f) GDPR). You may exercise your right to object at any time under Section 9, or simply turn the feature off using the setting above.
7. Cross-Border Transfers
Tribes is an international service, and your data may be transferred outside the Republic of China (Taiwan), for example to the location of our cloud servers [country/region]. We will ensure the recipient maintains an adequate level of data protection. For EEA users we rely on the EU Standard Contractual Clauses (SCCs) or another lawful transfer mechanism. If a competent authority restricts cross-border transfers under Article 21 of the Personal Data Protection Act, we will comply with that order.
8. Data Retention and Deletion
- While your account is active, we retain your data in order to provide the Services.
- You can request account deletion at any time in the app. After deletion we will delete or anonymize your personal data within [30] days, except where retention is required by law (such as transaction records).
- Chat history is removed from our servers, other than the device of the other party, within [90] days after account deletion.
9. Your Rights
Under Article 3 of the Personal Data Protection Act, you may exercise the following rights over your personal data: to inquire about or request to review it, to request a copy, to request supplementation or correction, to request that we stop collecting, processing or using it, and to request deletion.
EEA users additionally have the GDPR rights to data portability, restriction of processing and objection, as well as the right to lodge a complaint with a supervisory authority.
To exercise these rights, email us at service@tribes.asia and we will respond within [15] days.
10. Data Security
We apply industry-standard security measures, including encryption in transit (TLS), hashed password storage, access controls and regular security testing. However, no transmission over the internet can be guaranteed to be completely secure. In the event of a data breach, we will notify you and the competent authority as required by law.
11. Cookies and Tracking Technologies
Our official website uses cookies and similar technologies to keep you signed in, remember your preferences and analyze traffic. You can refuse cookies in your browser settings, but some features may then be unavailable.
12. Minors
The Services are only for users aged 18 or over, or the age of majority where you live. We do not knowingly collect personal data from minors. If we discover that a minor has registered, we will delete their account and related data.
13. Changes to This Policy
We may revise this policy from time to time. We will notify you of material changes before they take effect through an in-app notice or email. Continuing to use the Services after the changes take effect constitutes acceptance of the revised policy.
14. Contact Us
If you have any questions about this policy, or wish to exercise your personal data rights, please contact us:
- Email: service@tribes.asia